Last updated: 18 September 2026
Mersey Networks Limited (“Mersey Networks”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, become a customer, use our services or otherwise interact with us.
1. Who we are
Mersey Networks Limited is a UK provider of business connectivity and communications services, including business broadband, hosted telephone systems, managed Wi-Fi and associated IT and communications services.
Company: Mersey Networks Limited
Registered office: [REGISTERED OFFICE ADDRESS]
Company number: [COMPANY NUMBER]
Website: merseynetworks.co.uk
Email: [PRIVACY/CONTACT EMAIL]
For data protection purposes, Mersey Networks Limited will normally act as the data controller for the personal information described in this policy.
In some circumstances, particularly where we process information solely on behalf of a business customer in providing a managed service, we may instead act as a data processor.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name and job title;
- business or organisation name;
- business and billing addresses;
- telephone numbers and email addresses;
- account and customer reference information;
- information supplied when requesting a quotation or contacting us;
- information required to provide, install, support or manage our services;
- billing, payment and transaction information;
- communications between you and Mersey Networks;
- technical information relating to services, equipment, networks and support requests;
- IP addresses, browser and device information when you use our website; and
- information collected through cookies and similar technologies where applicable.
We aim to collect only information that is reasonably necessary for the purpose for which it is being used.
3. How we obtain your information
We may obtain personal information:
- directly from you;
- from your employer or organisation;
- through our website, email, telephone or other communications;
- during quotations, orders, installations and support requests;
- from suppliers and service partners where necessary to deliver a service;
- from publicly available business information; or
- through referrals and legitimate business enquiries.
4. How we use your information
We may use personal information to:
- respond to enquiries and prepare quotations;
- establish and manage customer accounts;
- supply broadband, telephony, managed Wi-Fi and related services;
- arrange installations, number porting and service migrations;
- provide technical support and fault management;
- communicate service information, maintenance notices and account updates;
- administer contracts, billing and payments;
- manage relationships with suppliers and business partners;
- maintain the security and reliability of our systems and services;
- prevent fraud, misuse and security incidents;
- meet our legal, regulatory and accounting obligations;
- improve our services and customer experience; and
- send relevant business marketing communications where permitted by law.
5. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to enter into or perform a contract with you.
Legitimate interests — where processing is reasonably necessary for the operation, security and development of our business or the provision of services to our customers, provided those interests are not overridden by your rights.
Our legitimate interests may include providing customer support, protecting our systems, managing business relationships and communicating with existing or prospective business customers.
Legal obligation — where we need to process information to comply with a legal or regulatory requirement.
Consent — where you have specifically agreed to particular processing. Where processing is based on consent, you may withdraw that consent.
6. Who we share information with
We do not sell personal information.
Where necessary to operate our business or provide services, information may be shared with appropriate third parties, including:
- telecommunications carriers and network operators;
- broadband and connectivity providers;
- hosted telephony and communications platform providers;
- equipment manufacturers and technology suppliers;
- installation and engineering partners;
- IT, cloud, hosting and software providers;
- payment, accounting and professional service providers;
- regulatory bodies, law enforcement agencies or other authorities where legally required; and
- other suppliers involved in delivering or supporting a service requested by you.
We only disclose information where there is an appropriate reason to do so and expect organisations processing information on our behalf to protect it appropriately.
7. International transfers
Some of the technology and cloud services used by Mersey Networks or our suppliers may involve personal information being processed outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying contractual, accounting, tax, regulatory and legal requirements.
Retention periods vary depending on the type of information and our relationship with you.
When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
9. Information security
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No internet-connected system can be guaranteed to be completely secure, but we take reasonable measures proportionate to the nature of the information and services concerned.
10. Marketing
We may contact existing or prospective business customers about Mersey Networks services where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or by using any unsubscribe mechanism provided in the communication.
Service messages relating to an existing account or service are not marketing communications and may still be sent where necessary.
11. Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve performance.
Cookies that are strictly necessary for operation of the website may be used without consent. Where consent is legally required for other cookies or technologies, they will not be activated until the appropriate consent has been obtained.
Further information can be provided through our cookie settings or Cookie Policy.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including:
- the right to access personal information we hold about you;
- the right to have inaccurate information corrected;
- the right to request deletion of your information in certain circumstances;
- the right to restrict certain processing;
- the right to object to certain processing;
- the right to data portability in certain circumstances; and
- the right to withdraw consent where consent is the lawful basis for processing.
Not every right applies in every situation.
To exercise your rights, contact us using the details provided in this policy. We may need to verify your identity before completing a request.
13. Complaints
If you have concerns about how Mersey Networks handles your personal information, please contact us first so that we can investigate.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.
14. Third-party websites
Our website may contain links to websites operated by other organisations.
Mersey Networks is not responsible for the privacy practices or content of third-party websites. You should review their privacy information before providing personal information to them.
15. Changes to this policy
We may update this Privacy Policy when our services, systems, suppliers or legal obligations change.
The latest version will be published on our website and the date at the top of this page will show when it was last updated.
16. Contact us
Questions about this Privacy Policy or how Mersey Networks handles personal information can be sent to:
Mersey Networks Limited
[REGISTERED OFFICE ADDRESS]
Email: [PRIVACY/CONTACT EMAIL]
Website: merseynetworks.co.uk